SANTHAI · IJAJAR SOLUTIONS
Cancellation and refunds
Policy review · final policy approval remains pending before public launch.
Unavailable items
If a vendor cannot supply all or part of an item, the order returns to you for confirmation. Choose a replacement or request a refund for the shortage. Available quantities stay in the order. You can also use the offered cancellation option to cancel the entire order and request a refund.
Refund requests and completion
A refund request is recorded against the order. Requested or awaiting-processing status does not mean money has been returned. Support must reconcile the payment and process an eligible refund through the original payment gateway. Santhai does not currently initiate these gateway refunds automatically.
Refund timescales
Santhai will initiate approved refunds within 2 working days of approval through the original payment method. Bank credit may take 7–10 working days after initiation, depending on the payment gateway and bank.
Other requests
Detailed return/cancellation eligibility requires business confirmation before public launch. For other cancellation, quality or incorrect-item concerns, contact support with your order reference. Do not return perishable goods without contacting support.
Test purchases
Sandbox or simulated orders do not charge real money and cannot produce a real bank refund. Test payment and refund statuses must not be treated as live settlement evidence.
Business postal address
IjajaR Solutions — SanthaiT2, 3rd Floor, Shera Garden Apartment
2, Appa Garden Street
Chennai - 600010
nirvagam@ijajar.com
+91 9585082041
IjajaR Solutions website